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How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Guide to the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to analytics —Learn how to set performance goals, and identify specific KPIs and targets to measure and meet them, using web analytics.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to digital governance —Learn why governance is essential to digital experience.
Digital.gov Communities of Practice
Web Managers
Create a better online experience for the public alongside government web content managers.
Communicators
Improve written and verbal communication to make government more effective.
Multilingual
Expand and improve digital content in languages other than English.
Plain Language
Promote the use of plain language to provide better service to the public.
Social Media
Improve social media outreach and performance.
User Experience
Create better user-centered products for the public.
Web Analytics
Make better decisions using web analytics and other optimization strategies.
News and Events
Innovative work, news, and ideas from people and teams in government
18F at ten
We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. — via 18F
Search.gov year in review: 2023 report
Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each. — via Search.gov
Spring 2024 Community Summit
Customer experience: beyond surveys
Want to measure customer experience? Surveys aren’t the only way! Consider these guiding questions to help your team select an approach based on what you want to learn. — via 18F
Optimizing the federal digital experience: aligning content governance, coordination, and database development
This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website. — via Office of Natural Resources Revenue
Hosted by Digital.gov and the U.S. Web Design System
Timeless top 10 best practices for great government websites
Balancing priorities and values
Getting the word out about voter registration: Vote.gov’s first social media takeover with USAGov
Last fall, vote.gov and the USAGov program partnered for their first-ever social media takeover on National Voter Registration Day. The campaign, which encouraged the public to register to vote, reached 36,000 people across USAGov’s platforms and generated over 2,000 engagements. The partnership raised awareness for vote.gov, boosted vote.gov’s website traffic, and laid the groundwork for the future collaborations and resource-sharing between the two entities. This collaboration between vote.gov and USAGov offers a model for social media takeovers and partnerships between federal agencies and teams. — via USA.gov